Player Support / Bug Reports
Include the game name, platform, version, reproduction steps, and whether screenshots or logs are available.
Email SupportContact us by email regarding development needs, technical challenges, or collaboration. We will review the information and respond by email.
Contact
We currently use contact@nobilwing.com as the shared contact address. The entry points below separate player support, press inquiries, and development consulting by subject and context.
Include the game name, platform, version, reproduction steps, and whether screenshots or logs are available.
Email SupportTell us the intended coverage or stream, needed assets, planned publication date, and contact details.
Press InquiryUse the form below for game development support, software development, workflow improvement, or technical research.
Prepare InquiryIf your email app does not open, copy this body and send it to contact@nobilwing.com.
Template
Preparing the key information first helps us confirm the first discussion and quote assumptions faster.
1. What you would like to discuss: 2. Current situation: 3. Desired deliverable: 4. Desired timing: 5. Available materials: 6. NDA requirement: 7. Budget range:
FAQ
Key points often raised before inquiry, including remote collaboration, NDAs, source code, and maintenance.
Yes. We can support email, online meetings, and material review in Japanese after aligning the schedule and topics.
In principle, the contracting entity is Shanghai Nobilwing Technology Co., Ltd., the operating company behind Nobilwing. Invoice name, currency, payment method, tax handling, and transfer fees are confirmed individually before formal quote or contract.
Yes. We can work through email, online meetings, and material review on Japan-time schedules. Japanese and Chinese holidays, time zones, and expected reply timing are confirmed before project start.
Yes. Please do not send confidential information before an agreement. Tell us first if an NDA is needed, then we can confirm the sharing scope and handling process.
Deliverables, rights, existing assets, and third-party libraries are confirmed in the contract. Handoff documentation can be prepared when needed.
Yes. Maintenance, additional development, and investigation are scoped and quoted separately at delivery or during follow-up discussion.
Yes. We review the existing code, specifications, responsibility boundaries, and integration method before separating the work scope.
Yes. We can look across game and general software development and define the implementation scope that fits the goal.