Player Support / Bug Reports
Include the game name, platform, version, reproduction steps, and whether screenshots or logs are available.
support@nobilwing.comOpen Support FormContact
Use the contact form for development needs, technical challenges, or collaboration. We will review the information and respond by email.
Contact
Choose the reason for contact
Choose the closest contact route. Player support, press and creator inquiries, business partnerships, and development consulting now use separate inboxes.
Media / Creator / Press
Tell us the intended coverage or stream, needed assets, planned publication date, and contact details.
press@nobilwing.comOpen Press FormBusiness Partnerships
Use this route for co-development, publishing, platform-related discussions, and business partnerships.
business@nobilwing.comOpen Business FormDevelopment Request / Technical Consulting
Use the form below for game development support, software development, workflow improvement, or technical research.
contact@nobilwing.comPrepare InquiryEmail Body If Submission Fails
If submission is unavailable, copy this body and send it to contact@nobilwing.com.
Template
Contact Form Inquiry Template
Preparing the key information first helps us confirm the first discussion and quote assumptions faster.
1. What you would like to discuss: 2. Current situation: 3. Desired deliverable: 4. Desired timing: 5. Available materials: 6. NDA requirement: 7. Budget range:
What We Confirm in the First Discussion
- Goal
- Current situation
- Desired timing
- Existing environment
- NDA requirement
- Quote assumptions
FAQ
Frequently Asked Questions
Key points often raised before inquiry, including remote collaboration, NDAs, source code, and maintenance.
Can meetings be held in Japanese?
Yes. We can support email, online meetings, and material review in Japanese after aligning the schedule and topics.
Who is the contracting and invoicing entity?
In principle, the contracting entity is Shanghai Nobilwing Technology Co., Ltd., the operating company behind Nobilwing. Invoice name, currency, payment method, tax handling, and transfer fees are confirmed individually before formal quote or contract.
Can you collaborate on Japan time?
Yes. We can work through email, online meetings, and material review on Japan-time schedules. Japanese and Chinese holidays, time zones, and expected reply timing are confirmed before project start.
Can we share materials after signing an NDA?
Yes. Please do not send confidential information before an agreement. Tell us first if an NDA is needed, then we can confirm the sharing scope and handling process.
Who owns the source code?
Deliverables, rights, existing assets, and third-party libraries are confirmed in the contract. Handoff documentation can be prepared when needed.
Can you provide maintenance after delivery?
Yes. Maintenance, additional development, and investigation are scoped and quoted separately at delivery or during follow-up discussion.
Can we ask for only part of an existing project?
Yes. We review the existing code, specifications, responsibility boundaries, and integration method before separating the work scope.
Can we discuss Unity, Unreal, web, and business tools together?
Yes. We can look across game and general software development and define the implementation scope that fits the goal.